HEALTHCARE
Emergency Response Solution
With an increased public awareness and heightened concerns over emergency call handling, enterprises and governments at all levels are required to address multi-line telephone system (MLTS) 911 call handling with greater efficiency. The requirements needed to comply with the E-911 legislative requirements can be summarized as the ability to:
- Initiate and recognize a 911 call within the MLTS
- Route the 911 calls externally to defined PSAP without interference of the call
- Obtain a location identifier and call back telephone number from where the calls originated (through the PSAP)
- Respond to a 911 call and dispatch Emergency Services to the exact location
- Locate quickly the caller in distress within the premises from where the 911 call originated
These requirements translate into a resilient and robust solution that must:
- Be cognizant of all telephone appliances’ locations and movements, which could be utilized to place a 911 call
- Detect a 911 call and place it on the designated 911 reserved communication port(s)
- Detect the origin of a 911 call within the building
- Never intercept or interfere with the 911 call as it progresses to the outside network
- Pass the necessary call information out to the PSAP for correlation of the call / caller information to an origin address and location
- Deliver to the PSAP moves, adds and changes (MACs) information 24/7 at designated times
- Provide facilities for access to call tracing
- Provide capabilities for custom reporting of calls, transactions and updates to the PSAP
Mitel® is committed to enhancing emergency call handling and notification and has developed a complete solution addressing the needs for the small, medium and large enterprise. Mitel TDM and IP Telephony platforms combined with the Mitel ER AdviserTM deliver a powerful end-to-end emergency call handling solution.
